Fixed Term Memberships
o To cancel your membership, you must email SSMT at info@southsidemuaythai.com.au. Verbal requests will not be accepted. Cancellation sent via email will be replied to once processed. If you do not receive a confirmation of receipt within 3 business days, please contact SSMT immediately.
o If cancellation occurs within the contracted agreement term, all fees are required to be paid in accordance with your membership obligations, unless a cancellation fee is paid. Payment of a Cancellation Fee will release you from all current and future contractual obligations incurred under your membership. The Cancellation Fee is determined by reference to a 50% proportion of the balance yet to be paid in relation to your unexpired membership.
o Cancellation Fees will not apply if you are deployed by the Australian armed forces for a period longer than 2 months. Full identification in addition to an official letter of deployment will be required as proof. In this circumstance, you must allow a minimum of 14 days' notice in writing with all membership fees to be paid in full by regular direct debit for a period of 14 days from the date of the written notice, but after the 14-day period no additional fees will be charged.
o Cancellation Fees will not apply if you develop a full permanent disability, which prohibits you from utilising any programs at SSMT. You may cancel your membership by providing sufficient medical records as proof of disability. In this circumstance, you must allow a minimum of 14 days' notice in writing with all membership fees to be paid in full by regular direct debit for a period of 14 days from the date of the written notice, but after the 14-day period no additional fees will be charged.
Memberships Under No Fixed Term
o If you wish to cancel your membership, you must email SSMT at info@southsidemuaythai.com.au. Verbal requests will not be accepted. Cancellation is not permitted where membership fees are in arrears. Cancellation sent via email will be replied to once processed. If you do not receive a confirmation of receipt within 3 business days, please contact SSMT immediately.
o Memberships under no fixed term expire only on midnight, 14 days from the date a written notice is received by SSMT, being an undefined period from the start date of your membership. This means that you must allow a minimum of 14 days' notice to cancel your membership, with all membership fees to be paid in full for a period of up to 14 days from the date of written cancellation. After the 14-day period, your membership will no longer be active, and no additional fees will be charged.
o Cancellation will incur a fee of $10 which will be applied to your account.
